GDPR Compliance | MyCenturaHealth: Your Privacy, Our Priority

At MyCenturaHealth we take your privacy and security seriously. We understand that personal data is more than just information—it represents your trust in us. Whether you’re scheduling an appointment, checking lab results, or consulting with your doctor online, we want to assure you that your personal data is safe with us.

This page outlines how MyCenturaHealth complies with GDPR (General Data Protection Regulation), ensuring transparent data management and giving you full control over your data. Our commitment to privacy extends not only to users in the European Union (EU) but also to all visitors, ensuring universal compliance with the highest privacy standards.

What is GDPR and Why Does It Matter?

The General Data Protection Regulation (GDPR) is a data privacy law enacted by the European Union in May 2018. Its goal is to protect the personal information of individuals, giving them greater control over how their data is used, shared, and stored. Even though MyCenturaHealth primarily serves users in the U.S., GDPR compliance benefits all users, building trust through transparency and security.

By aligning with GDPR standards, MyCenturaHealth ensures:

  • Your data stays secure.
  • You control how your information is used.
  • You can request changes or deletion of your data at any time.

How MyCenturaHealth Protects Your Data

We follow strict policies to keep your personal and medical information safe, ensuring GDPR-compliant handling across every interaction. Here’s how we protect your data:

1. Transparent Data Collection

  • You’ll always know why we collect your data and how it’s used.
  • All information collected is relevant to the healthcare services you use.
  • You are in control of your consent preferences, including email notifications and appointment reminders.
  • You can change or withdraw your consent at any time through your MyCenturaHealth account.

3. Data Minimization

  • We only collect the minimum information necessary to provide healthcare services.
  • Your data is never used for marketing or advertising purposes without your explicit permission.

4. Secure Storage and Encryption

  • All personal data is protected using end-to-end encryption to prevent unauthorized access.
  • We conduct regular security audits to identify and address vulnerabilities.

5. Anonymization for Research

  • If data is used for health research or analysis, it is anonymized so that it cannot be linked back to you.

Your Rights Under GDPR

As a MyCenturaHealth user, you have the following rights to ensure your data is handled responsibly:

1. Right to Access

  • You can request access to your personal data anytime through your account settings.

2. Right to Rectification

  • If any data is incorrect, you have the right to request corrections immediately.

3. Right to Data Portability

  • You can download your data in a machine-readable format and transfer it to another provider if needed.

4. Right to Erasure (Right to be Forgotten)

  • If you no longer wish to use our services, you can request data deletion, and we’ll honor your request unless required by law to retain certain information.

5. Right to Object and Restrict Processing

  • You can restrict how your data is used or object to specific types of data processing.
  • You can change or withdraw your consent for data usage at any time.

Data Sharing with Third Parties

We may need to share your data with healthcare providers, insurance companies, or laboratories to provide medical services. Rest assured:

  • All third parties must comply with GDPR and our strict data policies.
  • No data is shared without your permission, except when legally required or essential for your care.

MyCenturaHealth uses cookies to enhance your experience. These cookies help us improve our services by analyzing website performance and personalizing your experience. You can manage your cookie settings and choose what data you share.

  • Necessary Cookies: Enable core website functionality.
  • Performance Cookies: Track website usage and help us improve functionality.
  • Optional Cookies: Personalize communication and improve your interaction with our platform.

How We Monitor and Safeguard Your Data

Our team is committed to maintaining ongoing compliance with GDPR through:

  • Regular security assessments to stay ahead of potential risks.
  • Continuous training of staff to uphold the latest data protection standards.
  • Incident response protocols to quickly address any data breaches.

What Happens in Case of a Data Breach?

Despite our best efforts, if a data breach occurs, we will:

  1. Notify affected users within 72 hours.
  2. Take immediate action to contain and resolve the issue.
  3. Provide guidance on how to protect your personal data.

Need Assistance? Contact Us Anytime

If you have any concerns or questions about your data privacy, reach out to us—we’re here to help!

Frequently Asked Questions (FAQs)

Find quick answers to common questions about GDPR compliance, how we protect your data, manage privacy settings, and your rights with MyCenturaHealth. If you need further assistance, feel free to contact our support team.

1. What data does MyCenturaHealth collect?

We collect information related to your medical history, appointments, and contact preferences to provide personalized care.

2. How can I update my privacy settings?

Log into your MyCenturaHealth account and navigate to the privacy section to manage your settings.

3. Can I delete my account and data?

Yes. You can request account deletion by contacting our support team, and we’ll comply unless legally required to retain certain data.

Trust MyCenturaHealth for Secure, Transparent Care

At MyCenturaHealth, your privacy is our priority. We comply with GDPR and other data protection laws to ensure your personal and medical data is safe, secure, and used only to enhance your healthcare experience. Whether you are accessing your health records, scheduling an appointment, or managing your care, you are always in control of your data.

If you have any questions about your privacy or would like to exercise your GDPR rights, please contact us—we’re committed to providing you with the best and most secure healthcare experience possible.